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1. Information Collection

We collect information to provide better services to our users. This includes basic details provided during checkout and newsletter subscriptions.

2. Use of Information

Your data is strictly used for order processing, customer support, and tailored marketing if consented. We do not sell your data.

3. Payment Security

All payment transactions are processed through secure and encrypted payment gateways. We do not store your debit card, credit card, or banking credentials on our servers.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, remember preferences, analyze traffic, and improve website functionality.

5. Third-Party Services

We may share limited customer information with trusted third-party partners such as delivery providers, payment processors, and analytics platforms solely for operational purposes.

6. Data Protection

We implement industry-standard security measures to protect your personal information against unauthorized access, disclosure, misuse, or alteration.

7. Marketing Communications

If you subscribe to promotional updates, we may send emails or notifications regarding offers, discounts, product launches, and important service announcements. You can unsubscribe at any time.

8. User Rights

Users may request access to, correction of, or deletion of their personal information by contacting our support team, subject to applicable legal requirements.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.

10. Data Retention

We retain customer information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.

11. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices, policies, or content of third-party websites.

12. Policy Updates

We reserve the right to modify or update this Privacy Policy at any time. Changes will become effective immediately after being posted on this page.

13. Consent

By using our website, you consent to the collection and use of your information in accordance with this Privacy Policy.

14. Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact our support team through the official contact information available on our website.

1. Acceptance of Terms

By accessing our website, you agree to be bound by these Terms and Conditions of Use.

2. Payment Policy

Blow Flow Junction operates strictly on a Cash On Delivery model. Payment is required in full upon the safe delivery of goods to the provided address.

3. Order Confirmation

Once an order is placed, customers may receive an order confirmation through email, SMS, or phone call. We reserve the right to verify orders before processing shipment.

4. Product Availability

All products displayed on the website are subject to stock availability. We may limit quantities or discontinue products at any time without prior notice.

5. Pricing Accuracy

While we strive to maintain accurate pricing and product information, errors may occasionally occur. We reserve the right to correct pricing mistakes or cancel affected orders.

6. Shipping and Delivery

Estimated delivery times are provided for convenience only and may vary depending on customer location, courier operations, weather conditions, or unforeseen circumstances.

7. Customer Responsibilities

Customers are responsible for providing accurate billing, shipping, and contact information during checkout. We are not liable for delivery issues caused by incorrect details.

8. Prohibited Activities

Users must not misuse the website by attempting unauthorized access, introducing harmful software, engaging in fraudulent activities, or disrupting website functionality.

9. Intellectual Property Rights

All website content including logos, graphics, text, images, product descriptions, and design elements are protected by intellectual property laws and may not be copied without permission.

10. Limitation of Liability

We shall not be held liable for indirect, incidental, or consequential damages arising from the use of our website, products, or inability to access our services.

11. Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time. Continued use of the website after updates constitutes acceptance of the revised terms.

12. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with applicable local laws and regulations of the operating jurisdiction.

15 Days Return Period

You have 15 calendar days to return an item from the date you received it. To be eligible, your item must be unused, in its original packaging, and in the same condition that you received it.

Refund Process

Once we receive your item, our quality team will inspect it. Upon approval, since original payment is Cash On Delivery, we will request bank details to process a direct transfer refund within 5-7 business days.

Exchange Requests

Customers may request an exchange for items that are defective, damaged during delivery, or incorrectly shipped. Exchange requests must be submitted within the eligible return period.

Non-Returnable Products

Certain products such as personal care items, undergarments, clearance sale items, or customized products may not be eligible for returns or refunds due to hygiene and safety reasons.

Return Shipping Charges

Return shipping costs may be the responsibility of the customer unless the return is caused by a damaged, defective, or incorrect product delivered by us.

Inspection and Approval

All returned items undergo a quality inspection process. Refunds or exchanges are approved only after verifying that the returned product meets our return eligibility conditions.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please first contact your bank or payment provider. If the issue continues, our support team will assist you further.

Damaged or Defective Products

If you receive a damaged, defective, or wrong item, please contact us immediately with photos and order details so we can arrange a replacement or refund process quickly.

Cancellation Policy

Orders may only be canceled before shipment confirmation. Once the order has been dispatched, cancellation requests may not be accepted and standard return procedures will apply.

Partial Refunds

Partial refunds may be granted for products returned with missing parts, signs of use, or damaged packaging that reduce the resale condition of the item.

Refund Processing Delays

While we aim to process approved refunds promptly, delays may occasionally occur due to banking procedures, public holidays, or technical issues beyond our control.

Customer Support

For any return, exchange, or refund assistance, customers may contact our support team through the official contact details provided on our website.